Law Enforcement users need to trust the data, and use it to find the needle in the haystack.
This is UX for decision-making.
Regan is the UX lead on a federal contract with twenty FTEs, and oversees UX efforts on a total of three contracts with more than fifty contributors.
She leads a team of UX Architects, developers, and data scientists.
She studies decision-making.
Obsesses over conveying that perspective she has found to others in the organization.
Together they build things to ensure users can pick up a tool from the tool chest, know how to use it, and build on the value from that tool by picking up the next tool to finish the job.
She studies problems, articulates solutions, designs flows and patterns and components. She supports rollout and brainstorms measures for success. She hops in where needed to facilitate this kind of work across the organization.
She is a strategist first, leads efforts to build team culture, preaches and practices lean UX , makes it work with Agile SCRUM and cutting-edge data science, and together they deliver smart things quickly.
The client is confidential.
More Details
What is Regan’s role?
Regan has been on this team since the project’s inception in 2017.
She leads UX across all the products in this client’s division. She has a team of direct reports that support her in this.
She also serves as a workstream (product) lead, planning the roadmap, articulating the vision, breaking down work for developers, and serving as the liason to the client.
Who else is on the team?
Analysts, Data engineers, Data scientists, Full-stack developers, a PM, and a Scrum Master
What products do they build?
The delivery teams across this contract build data products for law enforcement end users.
The products range from:
8+ tools to use a simple UI form to run a specific query, and receive a report on the subject
10+ dashboards to interact with data for a subject or topic of interest
1 Hub tool, that brings these use-case centric tools together and allows users to find the tool for their point in the journey and topic of interest
What software does her team use for design?
Staples in the system:
Mural
Jira
Confluence
Zeroheight
Over the years her team has used:
Sketch
Abstract
XD
Axure
What UX research and testing is done on this contract?
Regan’s team starts new projects with discovery, using a combination of product strategy workshops with the delivery team, and discovery research with representative end users- typically user interviews or workshop focus groups.
Regan’s team conducts usability tests using a set of repeatable tailored methodologies. In their arsenal:
Tightly controlled studies for mature products to validate that end users will make the correct decision using several data points or visualizations
Flexible test frameworks for early stage products that allow the team to deploy studies without clear decision and flow expectations to test against